*All orders are fulfilled and shipped each Saturday excluding holidays.
*We are not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather.
*Please allow up to 5 business days for your order to be shipped during sales like Black Friday & Holiday sales.
*All Domestic and international orders are shipped via USPS priority mail. For domestic orders we charge a flat rate of $10 USD and $40 USD for all international orders.
*You will receive tracking information on the day your order is shipped. Please allow 24 hours for your tracking information to update.
*Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received.
*We are only able to ship to the address you indicate, please ensure that the address entered at checkout is correct.
*International packages may require addition processing time.
*TOCHA is not responsible for additional shipping and/or customs charges incurred by customer when importing goods.
*If package is returned to TOCHA due to unpaid charges, we will not issue a refund and reshipment charges will apply.
*If the wrong address is entered at checkout and the package is returned back to us there will be a reshipment fee of $7 USD due prior to reshipment.
*Once the item is shipped we are unable to make changes to the shipping address. In this case, please contact USPS to make any address changes.
*If your tracking information states delivered and you believe this to be an error. Please contact your local post office.
*We do not manually input shipping addresses. Shipping addresses are exported from one database to another, please ensure shipping address is correct upon receiving order confirmation email.
*If your tracking information states “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned to us.
*If an address error is made please email TOCHA within 5 hours of confirmation email. Once orders are processed for shipment no changes can be made.
*You will be contacted via email when your rerouted package is delivered and processed into our showroom